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The Importance of Effective, Intuitive "Helpdesk" Communication

February 21, 2017 by Komstadt's Technical Team in category IT Service

Help Desk in service

When it comes to IT, it's important for any managed services vendor to understand that technology concepts aren't easy for everyone to understand. In addition, for career professionals who've been in their industries for decades, keeping up with every new technology and gadget isn't possible.

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Not understanding everything that goes into technology and cyber security doesn't make you any less a professional. In fact, it makes you a better executive to understand that IT is a job that should be outsourced. The most efficient professionals mainly concern themselves with understanding the technologies that can improve their business processes or enhance their personal lives.

Your managed service's help desk plays a key and effective role in helping you have the best relationship with your company's technology.

Help desk agents:

  • Can help you sort out many problems quickly and remotely;
  • Are easy going, love technology and love connecting people meaningfully with the technology they use;
  • Are actively learning every day from you and gaining professional experience;
  • Have a variety of skills and knowledge that will help ease your pain and frustration when dealing with a technology issue; and
  • Understand when an issue is beyond their expertise. They will quickly get you to the right expert so your business will experience minimal downtime

At Komstadt Systems, we understand that, (along with our technology solutions and expert professional services), our help desk team is a core part of our business model. We only work with employees who have excellent skills in written and oral communication and those who are empathetic to customer concerns.

Good communication leads to higher customer satisfaction, stronger relationships between our organization and yours and better customer retention.

At Komstadt Systems, we're not in business to charm 1 billion new clients every year and serve them poorly; causing them to seek a new MSP every fiscal year. We value our clients. We want to keep them for life and serve them well. Contact us today.

 

 

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